Quiq

MARCH 31, 2022

Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. Keeping customers happy and continuing to buy from your e-commerce business deserves (and often requires) as many resources.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. Almost 83% of those surveyed utilize a Customer Relationship Management (CRM) software versus 46.3%

Metrics 98

Metrics Benchmark CRM Technology 98

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Customer Chit-Chat. While agent training impacts customer experience, it can also affect employee retention rates.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

ChurnZero

SEPTEMBER 8, 2022

Providing access to on-demand training enables CSMs to support more customers and create a faster onboarding process. Supplying customers with the right content exactly when they are seeking it helps build the customer relationship. Increase customer retention, lower churn. Customer satisfaction. Author bio.

Education 98

Education Benchmark Customer retention Metrics 98

Balto

NOVEMBER 8, 2022

The customer satisfaction score (CSAT) determines how satisfied customers are with their calls. Data collection for calculating the CSAT is usually done with an after-call survey that prompts customers to rate the support they received on a five-point scale. Benchmark Your Metrics. 2022 Metric Benchmarks.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Education Services Group

DECEMBER 4, 2019

What’s Customer Revenue Optimization? Customer Revenue Optimization (CRO) is a new twist on B2B sales. What that means for you is that every department, from marketing to sales to CS, needs to put the customer first and give them the best possible experience. Focusing on the Customer’s Goals.

SaaS 59

SaaS Benchmark Customer retention Sales 59

Fonolo

JANUARY 4, 2022

The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. As little as a 5% lift in customer retention can produce 25% more profits.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142