2022 Benchmark Customer Care Industry 
COPC
JULY 25, 2022
Join Live: Thursday, August 11, 2022 2:00 PM PHST Manila (GMT+8) * All registrants receive the recording. Even with phone and email decreasing in popularity, the preference for self-service may not be growing as quickly as the customer care industry would hope. 2022, Global Benchmarking Series, Contact Center Technolo gy.
Netomi
DECEMBER 7, 2022
The experience: irate customers and frantic agents. Based on this tale that actually occurred on a Frontier flight from Washington to San Francisco in late October 2022, I’m not convinced I ever will. As the world barrels towards digital-first, Frontier Airlines announced its decision to drop its customer service line.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
COPC
SEPTEMBER 19, 2022
19, 2022 — COPC Inc. is pleased to announce that ccc by stc has met the COPC Customer Experience (CX) Standard requirements. The achievement of ccc exemplifies the highest commendation in customer experience and operational performance. ’s global benchmarks. WINTER PARK, Fla. Becoming COPC Inc. of ????????????
Comm100
MAY 20, 2022
The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. Chat and Email Benchmarking Study, they found that “ chat is the highest-scoring channel by a wide margin ”.
NobelBiz
APRIL 18, 2023
It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.
Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. through 2022. In 2019, automatic call distribution sported 23.3%
COPC
APRIL 13, 2022
Phone and email are still the most popular ways for consumers to interact with customer care. When customers move away from phone and email, they partly choose to use the available self-service technologies. conducts industry-leading research that informs planning and development strategies.
Expert insights. Personalized for you.
81 
Let's personalize your content