Outsource Consultants
MARCH 8, 2022
One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 percent through 2022. Domestic Wage Increases: Now and Future. What Can You Do To Prepare?
Outsource Consultants
OCTOBER 4, 2021
Customer service outsourcing through contact center partners represents one of the fastest-growing, most impactful channels that business leaders can deploy. Here are five of the biggest customer service outsourcing trends to help you elevate customer satisfaction: 1) Fully Remote Contact Center Teams.
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DMG Consulting
SEPTEMBER 20, 2021
Contact Centers’ Road Map to Success in the New Normal. Contact Centers Moving Forward at an Accelerated Pace. Adding digital channels is a step in the right direction and a necessity for contact centers of all sizes in all verticals, but it is just the beginning. May 25, 2021 Donna Fluss.
Outsource Consultants
MARCH 31, 2022
We all know that technology has become an essential part of the contact center industry, but we often forget why. The biggest impact made by technology is arguably the ability to reduce the amount of time an agent spends on the line. Better Utilize Technology.
Outsource Consultants
NOVEMBER 17, 2021
Today, there are a number of ways BPO providers continue to level up their offerings for 2022 and beyond: Innovation – Technology continues to provide new ways to elevate service. Support – BPOs continue to refine training and agent support, including customer experience as well as employee experience.
Playvox
SEPTEMBER 2, 2022
There’s no way around it — most agents are looking for positions that allow remote work. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. That’s a dangerous disconnect.
DMG Consulting
APRIL 6, 2022
As if the pandemic weren’t challenging enough, the Great Resignation, driven in large part by the pandemic, has added another layer of complexity to enterprise planning, including the decision about where employees will work – on-site, at home, or hybrid—during the next year. There is no point in looking beyond 2022.
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