Outsource Consultants
NOVEMBER 29, 2021
If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
Outsource Consultants
OCTOBER 4, 2021
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Outsource Consultants
MARCH 8, 2022
One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 percent through 2022. Domestic Wage Increases: Now and Future.
Outsource Consultants
MARCH 31, 2022
From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. As a result, many companies have been searching for new initiatives to deal with their tightening budgets.
CustomerServ
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? It’s hard to say how 2022 turned out for many because it “feels” like the year came and went incredibly fast, with mixed outcomes. Was it more of the same? And what can we expect in 2023?
Outsource Consultants
NOVEMBER 17, 2021
Today, there are a number of ways BPO providers continue to level up their offerings for 2022 and beyond: Innovation – Technology continues to provide new ways to elevate service. With fewer proximal barriers to agent work, more qualified professionals can be considered for BPO roles. Stay Thankful in 2022.
DMG Consulting
SEPTEMBER 20, 2021
Contact center leaders must draft plans that include how they want their departments to operate when the new normal is established, whether that’s during the summer/fall of 2021 or starting in 2022, and these plans should identify the operational, systemic, and people-related changes that have to be made in the interim.
Expert insights. Personalized for you.
128 
Let's personalize your content