Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. planned, 46.5%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Enghouse Interactive

MAY 27, 2021

An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. 1) 2021 Accenture Interactive, [link]. Get it here now. (1)

Contact Center 52

Contact Center Self service Chatbots CRM 52

Enghouse Interactive

JUNE 25, 2021

The pandemic has only worsened this trend – a study by Enghouse Interactive found that 91% of agents were likely to change jobs in 2021. Deliver better customer service. If morale is high and agents feel satisfied, then they are more likely to be engaged in their jobs and to deliver a better service.

Technology 40

Technology Morale Self service Analytics 40

Enghouse Interactive

FEBRUARY 5, 2021

It has fundamentally changed how we work, especially in the customer service industry. Many people have used the opportunity to move outside big cities – London is set to see a drop in its population in 2021 for the first time in 30 years. Quality management systems. Unified communications.

Self service 40

Self service Coaching Chatbots Quality management 40

Enghouse Interactive

JANUARY 13, 2021

Customer First” drives success. Customer service has become the top business priority. Today, customer satisfaction is the top business priority, but successful companies cite it as their 1 priority. of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Enghouse Interactive

DECEMBER 5, 2018

Businesses will continue making strides down the road to automation and AI, of course, and there are a broad range of benefits to be had from doing so as they look to streamline the customer journey and make straight through and self-service approaches faster and more efficient. of all contact centre inbound interactions.

Analytics 65

Analytics Coaching Cloud contact Engineering 65

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Enghouse Interactive

MAY 7, 2021

When properly developed – from the outside in – and executed well, customer experience investments will yield the results organizations are looking for: more customers, more sales and revenue, and a higher rate of customer loyalty. But as noted, customer expectations will only continue to increase.

Customer centricity 87

Customer centricity Technology Contact Center Best practices 87

Enghouse Interactive

SEPTEMBER 20, 2021

In addition, numerous recently launched (or enhanced) Enghouse applications can be combined to create a comprehensive, high-performance, single-source solution including AI Insights, SmartQuality, Call Recording and Quality Management Suite (QMS), Analytics. Find out more.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Hodusoft

NOVEMBER 29, 2022

Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Top 10 Contact Center Software for 2022-2023.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Enghouse Interactive

FEBRUARY 18, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes. Providing the customer with the option of helping themselves, makes them happier and reduces issues and costs. For 2021, 79.6% Trends and Realities of Successful Organizations (Blog Series).

Contact Center 56

Contact Center Analytics Self service Finance 56

Enghouse Interactive

SEPTEMBER 3, 2021

See how our new UC solution can be quickly and easily integrated with your contact center to deliver the communications and collaboration capabilities you need to enhance your Customer Experience (CX). *Metrigy Research, Q3, 2021: UC, Contact Center Integration Drives Business Value. **Metrigy Research, Q1, 2021: How Companies are using AI, Teams (..)

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66