Inbenta

MAY 16, 2022

AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. For instance, if a caller is regularly exceeding their data plan, it can suggest a better plan from their service.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

JULY 28, 2021

This post may help you zero-in on the best website chat app for your business — read on to learn more about the 15 best live chat apps in 2021. **The The 15 best live chat apps to boost sales and support in 2021. Upselling/cross-selling. Cross-selling and upselling. Key chat features: CRM and help desk integration.

Sales 52

Sales APIs Chatbots Enterprise 52

JivoChat

APRIL 21, 2021

Live chat tools provide more upsell and cross-sell opportunities. When existing customers return to your site, that’s a good indicator that they’re satisfied with your products or services. Do you need a basic chat tool to support your m-commerce efforts, or an omnichannel messaging platform that integrates with your CRM software?

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

AUGUST 18, 2021

CX includes customer service, website responsiveness, the checkout process, mobile friendliness, and any other way in which your customers interact with your business. This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Smartphone apps.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

Quiq

JUNE 1, 2022

Here are three to keep in mind as you build out your strategy: Delivering value over simply resolving issues: Digital customer service isn’t merely duplicating a call center. Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. What is my login?

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Global Response

DECEMBER 21, 2022

Offer immediate services and solutions Modern customers have come to expect instant solutions—whether it’s two-day delivery or round-the-clock customer support, immediate is anticipated. As a result, brands who can offer immediate services and solutions for customers will have an upper hand on meeting and exceeding customer expectations.

Feedback 62

Feedback Metrics Personalization Customer Experience 62

Quiq

JUNE 1, 2022

Here are three to keep in mind as you build out your strategy: Delivering value over simply resolving issues: Digital customer service isn’t merely duplicating a call center. Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. What is my login?

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Meaning they have a good customer retention rate who are paying for subscriptions, have upsells and expansions as well. It targets SMBs and self-service businesses. The burn rate is less.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Integrity Solutions

MAY 23, 2023

Only 60% of sales teams and reps hit their annual quotas in recent years, and 69% of sales professionals agree their job is harder now than it was in 2021. Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners.

Sales 92

Sales Coaching Brand ambassadors B2B 92

SmartKarrot

JANUARY 22, 2021

Is it really 2021? This was succeeded by various Marketing Automation Platforms (MAPS) , which were mainly designed to gel up well with the CRM systems. But the formula of coupling CRM with the MAP investment will not foresee massive revenue and profit unless a dollop of automation has been added to the formula.

SaaS 10

SaaS Customer centricity CRM Analytics 10