2021 Chatbots Feedback Upselling 
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Martech Alliance, 2021) Customer-obsessed businesses expect to be 7x more relevant to customers, 5x more likely a top provider of products, and 4x more profitable.
Inbenta
DECEMBER 14, 2021
According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. Chatbot use cases for policyholders. Discover: Answer frequent questions.
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Totango
APRIL 5, 2022
For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?
JivoChat
JUNE 15, 2021
With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. The top apps in this category can help you display relevant products for returning customers and help you upsell to new customers. Used for: Post-purchase upsells. Used for: Upselling by offering free shipping.
ShepHyken
APRIL 30, 2021
. Customer Service Trends For 2021 . To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies. Here are five customer service trends to watch out for in 2021:? . Automating Service-Desk With NLP-Based Chatbots.
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. An example of this is September 2021’s widespread outages of Microsoft’s Xbox Network service, which affected thousands of users across the globe.
Calltools
OCTOBER 19, 2022
Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Provide a way for employees to leave feedback about their job roles anonymously. Add notes to your CRM or contact center software during and after each call.
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