2021 Best practices Journey mapping Metrics 
Totango
OCTOBER 20, 2021
What is Customer Journey Optimization? Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys.
Education Services Group
MAY 12, 2021
TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!
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Totango
OCTOBER 20, 2021
What is Customer Journey Optimization? Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys.
Totango
OCTOBER 20, 2021
What is Customer Journey Optimization? Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys.
ClearAction
JANUARY 6, 2021
21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue! Clearly, the above list of 2021 mandates is the responsibility of everyone in your company’s ecosystem, no exceptions.
Totango
MAY 10, 2022
Engaging decision-makers in discussions about performance goals and metrics provides a transparent, objective basis to demonstrate product value. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies. Support metrics: How many support tickets has the customer opened, and what have the results been?
COPC
NOVEMBER 5, 2021
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic.
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