Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. We are proud to present the Inaugural Customer Success Leadership Study !

Finance 52

Finance SaaS Benchmark Surveys 52

NobelBiz

FEBRUARY 15, 2023

And more important, Cloud Application Services (SaaS) spending went from 146,326 Millions U.S. Dollars in 2021 to 195,208 Millions U.S. They allow managers to monitor the operational performance of the channel, to evaluate customer satisfaction on this contact point and to implement corrective actions if necessary.

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

CustomerSuccessBox

JULY 19, 2021

We are no longer in the ownership economy, which basically means that you don’t have customers who are purchasing your product but rather you have subscribers who are renting or subscribing to your product or service. For SaaS companies today, there are many aspects of their business to consider when creating and measuring success.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. have broken the internet with their customer success stories.

Best practices 10

Best practices SaaS Benchmark Metrics 10

ChurnZero

JANUARY 26, 2021

Reduce regrettable team member attrition from 4% to 3% in 2021. Never forget that it’s a value-add for your customers to work with someone with visibility into similar companies working toward the same goals. The next section focused on the operational tactics: The “how” behind our customer strategy. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

NOVEMBER 23, 2021

The more the customer buys a product or service, the more they will be rewarded. You can be more original by inviting your most loyal customers to private parties or to test a product in preview. Customer retention through loyalty programs is a win-win initiative. Essential Read: NPS Industry trends 2021.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52