ChurnZero
JUNE 2, 2021
During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.
Comm100
JANUARY 21, 2020
Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. Comm100’s 2020 Live Chat Benchmark Report found that 74.5
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delighted
FEBRUARY 9, 2021
Benchmarks from our 2020 data. You may be thinking, “Hang on, wouldn’t COVID-19 have impacted 2020 response rates?” Because of that, we decided 2020 data would be the most helpful to share. Many of the factors that influenced 2020 are also still going to be in play for 2021. What is a good survey response rate?
Comm100
JANUARY 21, 2020
Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. Comm100’s 2020 Live Chat Benchmark Report found that 74.5
Natalie Petouhof
JANUARY 12, 2022
Most of those categories should be self-explanatory, but “orient” in this context refers to benchmarking your current customer and employee experiences against those of your competitors. Now here comes 2020. ’” Bates asked her what that would look like. Maybe we got lucky, I don’t know.”.
Answer Dash
OCTOBER 15, 2018
Appropriately, the 2018 Demand Gen Benchmarks Report found that 70 percent of marketers say their demand-generation budgets are growing, and a third of them said they will grow by more than 20 percent. The Demand Gen Benchmark report found that 49 percent of respondents identified account-based tools as a top priority.
ShepHyken
JANUARY 20, 2020
Loyalty Trends in 2020: How Will This Year Be Different? So, how is our perspective for our loyalty trends in 2020 formed to make it worth your reading time? Travel Megatrends 2020: Subscription Travel Is the Next Frontier of Loyalty by Andrew Sheivachman. Live Chat Benchmark Report 2020 Comm100 Network Corporation.
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