Creative Virtual

OCTOBER 7, 2019

Here’s our annual blog post roundup of trends, tips and stats to help you consistently deliver a five-star customer service experience: Top Tips for Implementing a Chatbot or Virtual Agent in 2019 – These eight tips address the most important items organisations should consider when evaluating and deploying chatbot or virtual agent technology.

Customer Service 40

Customer Service Virtual Agent Chatbots Self service 40

Creative Virtual

JULY 10, 2019

By Liam Ryan, Sales Director. Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. Our thanks to the Informed.AI

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

DMG Consulting

APRIL 16, 2019

We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. AI IS THE HEADLINER FOR 2019. The remaining agents will handle sensitive and complex service and sales situations.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. The AI-based system provides faster service and now handles over 7,000 calls from 120 providers per day 6.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

Fonolo

APRIL 4, 2023

billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: Microsoft 30% of consumers say not reaching a real human is the most frustrating part of a bad customer service experience. Source: Microsoft 77% of consumers report having used a self-service support portal.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

Fonolo

JANUARY 4, 2022

billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. 30% of consumers say not reaching a real human is the most frustrating part of a bad customer service experience. 77% of consumers report having used a self-service support portal. Source: Forrester. 30% of U.S.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Interested in learning more about Zendesk for customer service? Zendesk customers now have access to the Netomi Virtual Agent. Let us show you how it works.

Chatbots 126

Chatbots APIs Surveys Analytics 126

VirtualPBX

JULY 9, 2020

’ The report claims: “Almost 90 percent of sales have moved to a videoconferencing(VC)/phone/web sales model, and while some skepticism remains, more than half believe this is equally or more effective than sales models used before COVID-19.” ” – On24’s 2019 Webinar Benchmark Report.

B2B 99

B2B Self service Best practices Virtual Agent 99