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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare outsourcing is growing—estimated to reach $66.3 Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

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Business Process Outsourcing: An Important Development Lever

Call Center Pros

BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. While outsourcing is not a new concept, it might be a tricky decision to outsource billing.

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SYKES Featured on 3 IAOP® Best of the Global Outsourcing 100® Lists

Sykes

The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” SYKES CEO Chuck Sykes commented on the achievement, “We’re honored to be recognized in the Top Leaders, Top CSR and Multiple Appearances categories of the Best of the Global Outsourcing 100 list.

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Cyber Monday Slow-Down Is Not What It Appears

Anexa BPO

In addition, out-of-stock messages rose 169% compared with January 2020, and 258% from November 2019 – significant numbers that affected the decline. Award-winning Anexa can be the partner you need and help you identify the activities you can successfully outsource, leaving you to the business of doing business.

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SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

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Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service

TechSee

For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. “You’ve reached Service Enterprises.