Remove 2019 Remove Multichannel Remove outsourcing Remove Technical Support
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SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. 813) 233-7143.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

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Business Process Outsourcing: An Important Development Lever

Call Center Pros

BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. While outsourcing is not a new concept, it might be a tricky decision to outsource billing.

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SYKES Featured on 3 IAOP® Best of the Global Outsourcing 100® Lists

Sykes

The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” SYKES CEO Chuck Sykes commented on the achievement, “We’re honored to be recognized in the Top Leaders, Top CSR and Multiple Appearances categories of the Best of the Global Outsourcing 100 list.

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SYKES Ranks #1 for Vision & Go-to-Market Strategy on Hfs Research Front Office Customer Engagement Operations Report

Sykes

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019.