Fonolo

OCTOBER 3, 2018

As we begin to look back at 2018, one thing is becoming clear: Not every contact center is created equal. Just like in many industries, contact centers have their own workplace hazards, and a focus on best practices for dealing with them in a humane way will improve a contact center by leaps and bounds. No Money, Honey.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

Livepro

JUNE 19, 2019

She pitches at startup events such as Launch Festival Sydney, and in July 2018, the collaboration of Pat Inc and V-KAIWA was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge in LA. Pat Inc won global Best New Algorithm for AI 2018/2019. Topic: ‘Leveling up your organisation with gamification’.

Government 75

Government Gamification outsourcing Consulting 75

Robert Davis

NOVEMBER 10, 2018

November 13, 2018 – Robert C. Davis and Associates (RCDA) has announced a new partnership with TouchPoint One, a company that delivers best-in-class enterprise performance management solutions to the contact center industry that exceed their clients’ return on investment (ROI) and service delivery expectations. ROSWELL, Ga.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

NICE inContact

SEPTEMBER 30, 2019

Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S. Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents.

Contact Center 54

Contact Center Gamification Call Center call center software 54

DMG Consulting

MARCH 31, 2017

DMG’s tenth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of vendors, products, pricing and best practices for this IT sector. DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

NICE inContact

JULY 25, 2019

Your best agents are likely to be ambitious individuals who have nearly mastered their role. According to a Korn Ferry Poll (2018), 33 percent of professionals selected “I’m bored, need new challenge” as their motivation for moving on to another job. Challenges can consistently be given through gamification tools.

Call Center 56

Call Center Gamification Coaching Surveys 56

DMG Consulting

OCTOBER 4, 2018

Below a list of some of innovation and distinguishing features among the leading KM solutions in the market: A KM methodology like knowledge-centered support (KCS) and other best practices are being embedded within the applications, which help organizations succeed with the solution. Knowledge Management in the Era of AI.

Management 72

Management Virtual Agent Gamification Technical Support 72

Vonage

MARCH 26, 2018

For brands to compete – and win – in CX in 2018 and beyond, inside sales reps must focus on making strong emotional connections with prospects, and they must understand and document the emotions that are likely to drive the prospect to purchase. Contact Accelerator also helps sales teams follow best practices.

Customer Experience 48

Customer Experience Best practices Interactive Voice Response Gamification 48