This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2018 Remove Benchmark Remove Consulting Remove Healthcare
article thumbnail

Assessing Your Outsourcing Services Maturity

HGS

JUNE 28, 2018

By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Fri, 06/29/2018 - 00:08. Healthcare. LEAVE A COMMENT.

outsourcing 130
outsourcing Healthcare Business Process Outsourcing Strategic Value 130
article thumbnail

5 Tips on AI-Powered Phone Lines

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018.

Interactive Voice Response 81
Interactive Voice Response Journey mapping Contact Center Call Center 81
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Team Member Skills Highlight: Colt

Call Experts

MAY 17, 2019

Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Customer Service benchmarks show the importance of a great procedure!

outsourcing 65
outsourcing Call Center Answering services Contact Center 65
article thumbnail

Team Member Skills Highlight: Peter McKenzie

Call Experts

APRIL 18, 2019

Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Customer Service benchmarks show the importance of a great procedure!

outsourcing 66
outsourcing Call Center Answering services Benchmark 66
article thumbnail

How to Improve your HR Team's Performance with AI-Powered Systems

Call Experts

JANUARY 15, 2020

Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Customer Service benchmarks show the importance of a great procedure!

Chatbots 72
Chatbots Journey mapping Interactive Voice Response outsourcing 72
article thumbnail

Understand and Optimize your Unique Customer Touchpoints

Call Experts

JANUARY 8, 2020

Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Customer Service benchmarks show the importance of a great procedure!

Journey mapping 78
Journey mapping Contact Center Interactive Voice Response outsourcing 78
article thumbnail

The Value of an Optimized Customer Experience

Call Experts

FEBRUARY 19, 2020

Benefits of a Call Center: Healthcare and Medical Practice. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Customer Service benchmarks show the importance of a great procedure!

Customer Experience 80
Customer Experience Journey mapping Self service Interactive Voice Response 80
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024