2017 Chatbots Customer Experience eBook 
Fonolo
JANUARY 31, 2018
Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? Will the AI / chatbot hype start to live up to its promise? The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality.
Creative Virtual
DECEMBER 8, 2022
Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. How Creative Virtual’s Gluon Software is Next Level for Chatbot Tech – Wharf Life interview.
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Creative Virtual
DECEMBER 7, 2021
We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as well, recognizing that all of these awards are the result of the hard work and collaboration of our entire global team. I’ve compiled our 2021 collection here so you can easily explore them all.
Netomi
MAY 11, 2022
million in 2017. Read more about how fintechs can provide a stellar customer experience across the board in our ebook , How Conversational AI Is Rewriting the Rules for Fintech Customer Experience ! A 2022 Gig Payments Report pointed out that, in 2021, there were about 23.9 million by 2027.
Creative Virtual
DECEMBER 10, 2020
I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. It is that experience and expertise of the Creative Virtual team that took centre stage this year. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen.
Netomi
SEPTEMBER 30, 2021
Whether you’re messaging with a chatbot, responding to an automated email or speaking with a virtual assistant, computers are working hard behind the scenes to interpret what is being said (sometimes called “intent classification”), determine the appropriate response, and respond in a way that’s natural and easily understandable to humans.
Mindtouch
MAY 24, 2019
Do you care about your customers and incorporate their perspective into your strategy? However, that’s not enough to create and sustain an optimal customer experience. Committing to an outside-in approach means prioritizing customer value over what seems best for business (or your team) now. Download the Free Ebook.
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