Beyond Philosophy
DECEMBER 25, 2017
So, celebrate your successes for 2017 but prepare for new challenges in 2018. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Read this quick article to discover essential aspects of an adequate apology that creates the proper emotional response from customers—or anyone.
Beyond Philosophy
DECEMBER 5, 2017
We see this sort of thing all the time in our global Customer Experience consultancy. We work with our clients’ Customer Experience team to design a Customer Experience program we want, complete with detailed customer emotion outcome goals but after we roll it out, the customer-facing team carries on as usual, doing what they always do.
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Beyond Philosophy
APRIL 18, 2017
She is the ultimate loyal customer who never even considers buying another brand, and she might buy more if there’s a special promotion. My colleague’s 19-year-old daughter, on the other hand, hops from one makeup brand to another based on reviews, blogs and what her friends are buying. Appeal to your customers’ emotions.
Beyond Philosophy
DECEMBER 22, 2015
There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings. Cisco anticipates that video will represent 70% of consumer Internet traffic by 2017, up from 57% now. Why and how?
Clarabridge
SEPTEMBER 21, 2017
This post was originally published on Smith+Co Consultancy’s blog. . For better or worse ‘Customer Experience’ has become one of the most talked about fads in business circles. as opposed to emotional success (I got my problem completely sorted) as might be considered by the customer. Reserve your place here.
aircall
FEBRUARY 24, 2017
We can consider customer engagement to be the combination of the above emotional requirements, and of appropriate CX choices which enable customers to act upon this emotional rationale. Here are ways to develop a customer engagement strategy which articulates and satisfies customers’ emotional and practical expectations.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.
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