CustomerGauge

AUGUST 30, 2017

Check out everything you missed this August 2017 at CustomerGauge with a quick round up of major content from this month. eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […].

Benchmark 87

Benchmark Feedback 87

Calabrio

JUNE 9, 2016

One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. are on track to overtake phone interactions by the start of 2017. We do this in many ways, one of which is staying up to date on industry research.

Benchmark 40

Benchmark Contact Center Banking Accountability 40

ClientSuccess

JULY 12, 2017

While it may be hard to find a consistent benchmark across companies or industries, Stacey said to just make sure you are tracking metrics against your own data, to show executives and board members how your team is performing over time. Download the Top Customer Success SaaS Metrics eBook.

SaaS 40

SaaS Metrics Benchmark Best practices 40

LiveChat

JULY 4, 2018

Return Path’s 2017 deliverability benchmark report. An ebook about SEO techniques and tools might get any company a lot of subscribers but would decrease the health of their list (unless they are an SEO company, right?). If your emails get to the spam folder, it means your subscriber’s list is not in a best condition.

Entertainment 28

Entertainment Marketing Benchmark Personalization 28

SharpenCX

MARCH 5, 2020

Get the ebook. Set benchmarks specific to business objectives. You get more detailed, obtainable targets compared to generalizing your business unit’s performance to industry benchmarks that often don’t fit with how you work. This post was originally published on December 6, 2017 by Sally Mellinger.

Best practices 67

Best practices Contact Center Airlines Benchmark 67

Netomi

SEPTEMBER 10, 2022

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Satisfaction = Reality – Expectations.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. In 2017, the world saw several major breaches that highlighted the need for more secure storage and handling of customer information.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40