Calabrio

JUNE 9, 2016

One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. are on track to overtake phone interactions by the start of 2017. We do this in many ways, one of which is staying up to date on industry research.

Benchmark 40

Benchmark Contact Center Banking Accountability 40

Netomi

SEPTEMBER 10, 2022

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Satisfaction = Reality – Expectations.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

ClientSuccess

JULY 12, 2017

While it may be hard to find a consistent benchmark across companies or industries, Stacey said to just make sure you are tracking metrics against your own data, to show executives and board members how your team is performing over time. If VC firms see high churn, they run from deals, no matter what the sales plan looks like.

SaaS 40

SaaS Metrics Benchmark Best practices 40

LiveChat

JULY 4, 2018

Return Path’s 2017 deliverability benchmark report. After cleansing their list, Pipedrive , a sales management platform, could get rid of 83,000 inactive contacts (thus reducing their cost of maintaining a list by thousands of dollars), and reactivate 9,000 of them (thus improving their sales).

Entertainment 28

Entertainment Marketing Benchmark Personalization 28