2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Free Download] Live Chat Benchmark Report 2018. Introduction.
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