2017 Benchmark Customer Care eBook 
SharpenCX
MARCH 5, 2020
Only implement tech that helps you reach your customer and revenue goals. Watch Now: Learn how HotSchedules VP of Customer Care invested in new tech to fuel better contact center performance. Meet your customers where they are. Those ever-changing customer demands come with an evolving set of ways to reach out for help.
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers.
Expert insights. Personalized for you.
67 
Let's personalize your content