Customer Experience Matters

JULY 24, 2017

In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to provide Net Promoter® Score (NPS®) ratings for the companies that they had interacted with during the previous 90 days. We used that data to create an NPS benchmark of 157 companies across 16 industries. NPS benchmark study.

Benchmark 40

Benchmark Transportation Banking Customer Experience 40

Eptica

MARCH 14, 2018

Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas.

Banking 49

Banking Customer Experience Multichannel Government 49

Customer Experience Matters

AUGUST 14, 2017

Temkin Group published the 2017 Temkin Online Ratings. consumers, the ratings benchmarks the online experience delivered by 282 companies across 20 industries. USAA took the top two spots for its banking and insurance businesses, and its credit card business tied for 4th. Based on a study of 10,000 U.S

Benchmark 63

Benchmark Banking Customer Experience 63

Customer Experience Matters

JUNE 20, 2017

Temkin Group announces the release of the 2017 Temkin Customer Service Ratings. consumers, the ratings benchmarks the customer service of 295 companies across 20 industries. USAA earned the highest score in the Temkin Customer Service Ratings for the fifth year in a row. Based on a study of 10,000 U.S

Customer Service 49

Customer Service Benchmark Banking 49

Calabrio

JUNE 9, 2016

One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. are on track to overtake phone interactions by the start of 2017. 80% of organizations now view customer experience as a competitive differentiator.

Benchmark 40

Benchmark Contact Center Banking Accountability 40

CSM Magazine

APRIL 3, 2018

Southwest Airlines delivers the best customer experience in the airline industry, according to the 2018 Temkin Experience Ratings. Overall, the airlines industry averaged a 66% rating in the 2018 Temkin Experience Ratings and tied for 12 [th] place out of 20 industries. Alaska Airlines: 74%. JetBlue Airlines: 70%.

Airlines 40

Airlines Customer Experience Wireless Transportation 40

COPC

FEBRUARY 2, 2017

Featured Event: February 6 – 8, 2017. Customer Response Summit Las Vegas . will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. Future Events: February 23, 2017. March 1, 2017. At the event, COPC Inc.

Benchmark 40

Benchmark Banking Best practices Surveys 40