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Full Coverage of Opentalk 2016

Talkdesk

Opentalk 2016 is upon us. Nothing beats being there in person. Happily, we’re diligently reporting on all the happenings and learnings at Opentalk 2016. 5 Ways to Spend the Weekend in SF Before Opentalk 2016. Zuora CEO Tien Tzuo Shares Insights at Opentalk 2016. 5 Amazing Speakers You Can Expect at Opentalk 2016.

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7 Takeaways from TOPO Sales Summit 2016

Talkdesk

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. Personalize your messaging and value prop to individual personas. Smart companies invest in software that can grow with them. Account Based Everything (ABE).

Sales 40
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How Facebook integration with Contact Center software enhance productivity

Hodusoft

Day by day, more and more businesses are implementing the Omnichannel contact center software in their companies. Therefore, several advancements are taking place in call center software. It is the reason behind the constant drop in call volume in most contact centers across the world.

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The Aircall story, by founders

aircall

Often, entrepreneur ideas are born out of personal stories and anecdotes. New telecommunications cloud infrastructures were emerging, offering the opportunity to build software without the hassle of building a telecom stack. Our sales team started to call every single customer we had to make them add a user or a number. .

SaaS 147
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How Do You Make Customers Feel Important?

aircall

That figure is up by $13 billion from 2016. They want the whole experience, much like the personalized service you’d expect to get at an elite spa or a 3-star Michelin restaurant. . This is where specialized call teams and advanced call routing are assets. Personalize communications. Provide a human touch.

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Pipedrive CRM – Top 7 Pipedrive Integrations Your Business Needs

aircall

Overview: Aircall is a cloud phone system and call center software that allows businesses to fully manage their telephone needs. It integrates with currently used software, offers local and international numbers in over 100 countries, allows for team collaboration, in-depth analytics, and many more.

CRM 118
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The Case for Persona-Based Product Management

Talkdesk

We focus our teams on specific personas – the specific profiles of all people that expect to have their day-to-day work enhanced by Talkdesk’s cloud-based call center software solution. Whether the customer is a supervisor, administrator or call center agent , they have a product manager focused on them and their everyday tasks.