Natalie Petouhof
MAY 11, 2016
Tweet I’m judging the 2016 Constellation SuperNova Awards ! Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2016. Video chat is reportedly handling less than 0.2%
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Natalie Petouhof
FEBRUARY 21, 2016
And make sure you have data to show your results! February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 7, 2016 finalists announced and invited to Connected Enterprise. September 12, 2016 voting opens to the public. September 21, 2016 polls close.
Clarabridge
NOVEMBER 1, 2016
Fast forward to 2016 and a little life experience has made me a much more constructive and, usually, courteous complainer. Prior to this he was part of the founding circle of Artesian Solutions, an innovator in social CRM and a Director of Services for business intelligence giant Cognos. They had nothing to fear. I was #verybritish.
CSM Magazine
JULY 28, 2015
new jobs in the IT / BPO sector by 2016. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators. CRM Push Follow Up. At its core, the call center will continue to focus on availability, information accuracy and consistency.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
To provide the customer data necessary to fulfill an aggressive mining strategy, for example, it’s vital to have a CRM system in place that captures relevant information across all communication channels. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.
Natalie Petouhof
MARCH 11, 2016
More than 1000 professionals are anticipated to be trained across India, the UK, the US, Netherlands and France by the end of 2016. The Capgemini migration factory for AWS, in Chennai and Bangalore, will support customers’ migration of enterprise applications to the AWS Cloud. What Other Industries Will Benefit from Capgemni and AWS?
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