Natalie Petouhof

JANUARY 19, 2016

Tweet I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @ DHenschen , covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @ WaldorfNYC. BTW the Waldorf Astoria has great customer service!!!).

B2B 60

B2B SaaS B2C Advertising 60

Natalie Petouhof

JANUARY 5, 2016

Tweet CES: The Connected Internet of Things Dominates: Analysts predict by 2019 that only 49 percent of data in the cloud will be from PCs, and the biggest drivers of the shift will be smartphones and IoT. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2016. Video chat is reportedly handling less than 0.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Aspect

DECEMBER 27, 2017

2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. Much like in 2016, this year I’ve had countless conversations about chatbot needs with numerous customers, prospects, and partners around the globe, and it’s clear to me that as an industry we have made progress. Let’s have a look.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

TechSee

FEBRUARY 1, 2021

billion in 2016 to $17.67 This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90 billion in 2021, at a CAGR of 43.6%.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Natalie Petouhof

JANUARY 24, 2016

Citizens Big Data Platform. Most Innovative Analytics Platform. Brandwatch. Brandwatch Analytics. Experian Marketing Services. The Intelligence Manager of the Experian Marketing Suite. Fluid PR, Inc. Origami Logic. Marketing Signal Measurement Platform. Most Innovative Customer Experience Management Platform. MaritzCX Platform.

Marketing 40

Marketing Analytics Big data Engineering 40

Natalie Petouhof

MAY 11, 2016

Tweet I’m judging the 2016 Constellation SuperNova Awards ! Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business.

Big data 40

Big data CRM Analytics Enterprise 40

Customer Interactions

AUGUST 10, 2016

Much to contemplate in this week’s CMO Perspectives, including a piece from Steve Olenski writing for Jay Baer’s Convinceandconvert.com on 3 things CMOs must consider for CX; John Ellett for Fobes.com on why CMO turnover is at an all time high; Marketingprofs.com on prepping employees before they go on social media; ZDNet featuring a #CXOTalk with (..)

Marketing 31

Marketing Big data Analytics 31

Natalie Petouhof

FEBRUARY 21, 2016

And make sure you have data to show your results! February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 7, 2016 finalists announced and invited to Connected Enterprise. September 12, 2016 voting opens to the public. September 21, 2016 polls close.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Toister Performance Solutions

APRIL 18, 2019

How can this be possible in an era where customers are bombarded with survey requests and access to big data is at an all-time high? A 2016 report from Interaction Metrics found that 68 percent of retail customer satisfaction surveys were " total garbage." The answers have to do with people.

Customer Service 59

Customer Service Surveys Big data Wait times 59

Eptica

SEPTEMBER 21, 2016

Date: Wednesday, September 21, 2016 Digital disruption in insurance – why it is all about service. Published on: September 21, 2016. Author: Chris Eideh Over the past few years we’ve seen whole industries transformed thanks to digital technology.

Multichannel 60

Multichannel Transportation Benchmark Self service 60

Jive

JULY 16, 2018

In 2016, charitable donations reached $390 billion , and projections for 2018 look even better, with an estimated increase of 3.8 Deep dive into Big Data. Collecting data isn’t a new practice for nonprofits. The trouble is, what to do with the data once you have it? Trends in nonprofit technology to watch for.

Technology 40

Technology Big data Management Personalization 40

Clarabridge

NOVEMBER 1, 2016

Fast forward to 2016 and a little life experience has made me a much more constructive and, usually, courteous complainer. It was as if they were greeting the new owner, which is what I suspect they feared (especially in a city that I didn’t fully appreciate at the time could be a smidge litigious). They had nothing to fear.

Construction 65

Construction Advertising Big data Analytics 65

AWS Machine Learning

MARCH 30, 2023

While being the well-deserved Switzerland’s #1 since 2016, time will tell whether he pushes Manuel Neuer off the throne in Munich. His skills and areas of expertise include application development, data science, machine learning, and big data. He supports customers in developing data-driven applications within the cloud.

Telecommunications 75

Telecommunications Consulting Consulting Big data 75

CSM Magazine

JULY 28, 2015

new jobs in the IT / BPO sector by 2016. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators. The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

CX Journey

MAY 19, 2016

With regard to the cause of this "demotion," many cite the rise of executive interest in Big Data and Analytics. It seems that customer research is now often viewed as the poor relation to a more "modern" data analysis solution. Too few companies bring all these components of holistic customer insight together.

Big data 42

Big data Analytics Marketing Customer Experience 42

Natalie Petouhof

FEBRUARY 24, 2016

Infosys received the Global Corporate Venturing Rising Stars Awards 2016. Big Data & Analytics. Infosys said they want to amplify the reach of startup companies, bring them to market, help them scale, grow and bring innovation to clients. . Their areas of focus are: . Machine Intelligence. Infrastructure & Cloud.

Government 40

Government Consulting Consulting Analytics 40

Calabrio

MAY 25, 2016

While digital channels are set to overtake the phone by the end of 2016, companies must still continue to include phone capabilities in their omnichannel strategies in order to give customers what they want. In fact, 51.7% In a world where customer loyalty is low, companies simply cannot afford to disappoint customers.

Chatbots 49

Chatbots Contact Center Analytics Technology 49

Calabrio

JUNE 30, 2016

In fact, analytics was voted as the top trend to change the contact center in Dimension Data’s 2016 Global Contact Centre Benchmarking Report. As companies compete to gain a more intimate understanding of their customers and deliver even more personalized experiences, analytics will be at the heart of it all.

Analytics 40

Analytics Benchmark Contact Center Enterprise 40

Natalie Petouhof

FEBRUARY 28, 2016

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . This technology release comes at a time when market adoption for performance management software is projected to rise, according to research conducted by Saddletree Research.

Gamification 45

Gamification Management Analytics Metrics 45

Natalie Petouhof

FEBRUARY 20, 2016

Tweet Congressman Ted Lieu (D-Los Angeles County) and author of of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order: “The terrorist attack in San Bernardino was horrific and the tragic loss of innocent lives demands a strong response.

Customer Experience 40

Customer Experience Government Analytics Big data 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026. Most recently, we’ve seen an explosion of chatbot development in 2016 due to breakthroughs in artificial intelligence and changing demographics.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Natalie Petouhof

MARCH 11, 2016

More than 1000 professionals are anticipated to be trained across India, the UK, the US, Netherlands and France by the end of 2016. The Capgemini migration factory for AWS, in Chennai and Bangalore, will support customers’ migration of enterprise applications to the AWS Cloud.

Enterprise 40

Enterprise Analytics CRM Consulting 40

C3Centricity

SEPTEMBER 24, 2017

A 2016 Forrester report shows that while 72% of businesses say improving customer experience is their top priority, only 63% of marketers prioritize implementing technology investments that will help them reach this goal! What do you think? Harnessing technology to enable companies to adopt a customer-first strategy.

Technology 48

Technology Transportation Entertainment Customer centricity 48

C3Centricity

AUGUST 17, 2020

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . However, there is still a lot of room for improvement.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” However, there is still a lot of room for improvement.

Big data 59

Big data Marketing B2C CRM 59

Natalie Petouhof

APRIL 18, 2016

Tweet Capgemini and Efma today released the 2016 World Retail Banking Report (WRBR). For more information, please visit: https://www.capgemini.com/news/banks-struggle-to-keep-pace-with-fintech-disruption-finds-world-retail-banking-report-2016 and www.efma.com/WRBR2016. Covering Customer Experience and.

Banking 40

Banking Customer Experience APIs Surveys 40

Natalie Petouhof

MAY 9, 2016

With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. Tweet What we saw at the conference was a full suite for customer experience.

Banking 40

Banking Sales Marketing B2B 40

Natalie Petouhof

DECEMBER 1, 2015

Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. In addition, Dynamics CRM 2016 is also delivering significant enhancements in productivity, mobility and customer service: Productivity – Capabilities in CRM 2016 are seamlessly embedded into productivity tools, including Office 365.

CRM 56

CRM Analytics Sales Self service 56

Avaya

JULY 15, 2016

And the best way to assess what technology can do for fans is to collect and analyze big data. The Power of Data. How big is Big Data? The massive and varied amounts of data we are producing and extracting through mobile devices, cloud products, mobility services etc. Huge, in fact.

Entertainment 42

Entertainment Big data Analytics Wait times 42

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. Yes, cows: A company in the Netherlands developed a sensor that attaches to a cow’s ear, monitors its vital signs and transmits the data to a computer, which reports back to the farmer via email or text. Look at 2016. In terms of security?

Contact Center 53

Contact Center Analytics Self service Wireless 53

Natalie Petouhof

SEPTEMBER 8, 2015

How to Solve The Issues Related to Productivity and Customer Engagement: One way to solve these issues is with Microsoft Dynamics CRM 2016, which is their latest customer engagement solution. The Microsoft Dynamics CRM 2016 release also introduces Delve functionality into the application. Mobility and.

CRM 58

CRM Analytics Sales Accountability 58

Clarabridge

JUNE 29, 2017

Just know that some websites block applications typically used to harness data. Check out The Forrester Wave™: Big Data Text Analytics Platforms, Q2 2016 for the top 10 providers and how they stack up. You can work with a partner who focuses on collecting, categorizing and analyzing the Voice of the Customer.

Feedback 40

Feedback Surveys Advertising Big data 40

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. Unfortunately, to stagnate is to lose relevance.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

SmartKarrot

FEBRUARY 3, 2022

Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. The company’s product SIMM, a sophisticated market data analytics platform, allows it to deliver accurate insights. Founded in: 2016. Founded in: 1998. CEO: Fabricio Bloisi and Eduardo Henrique.

SaaS 10

SaaS Real estate Construction Transportation 10

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Linking CS and money began turning up in my research around 2016, and has quickly and consistently increased in the years since.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

Natalie Petouhof

APRIL 4, 2016

Tweet SOASTA, a leader in performance analytics, announced the Winter 2016 release of its Digital Performance Management (DPM) Platform. Enhancements to two of these technologies, mPulse and CloudTest, are the highlights of the Winter 2016 release.

Management 40

Management Analytics Consulting Consulting 40