Natalie Petouhof

NOVEMBER 10, 2016

Tweet Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. ” Adobe feels the acquisition of TubeMogul, will give customers a ‘one-stop shop’ for video advertising, providing even more strategic value for the use of the Adobe Marketing Cloud.

Advertising 40

Advertising Strategic Value Marketing Analytics 40

COPC

SEPTEMBER 9, 2019

Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. By the middle of 2018, the average daily volume of self-service was 4.84

industry standards 40

industry standards Self service Strategic Value Finance 40

Natalie Petouhof

JULY 14, 2015

It’s a process that has involved a large group of global, industry experts from the retail, manufacturing and online sectors, as well as other strategic, value chain partners. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

COPC

SEPTEMBER 3, 2019

Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. By the middle of 2018, the average daily volume of self-service was 4.84

industry standards 40

industry standards Enterprise Technology Self service 40

ClearAction

OCTOBER 10, 2017

In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. ” Take a page from VMware’s playbook.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83