Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2
COPC
SEPTEMBER 9, 2019
the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.
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