This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2015 Remove Best practices Remove Strategic Value Related Topics
Time management industry standards Customer advocacy Big data Consulting Interactive Voice Response Coaching Customer centricity Self service Customer Experience More Related Topics >
article thumbnail

Client Interview Series: Ding Yi at Ant Financial

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.

industry standards 40
industry standards Enterprise Technology Self service 40
article thumbnail

Solving Complex Challenges through B2B Customer Experience

ClearAction

OCTOBER 10, 2017

In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. These firms comprised the best-practice profile in the four-year study conducted by ClearAction.

B2B 83
B2B Customer Experience Customer advocacy Best practices 83
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024