TechSee
DECEMBER 5, 2017
Founded in 2000 and headquartered in Norway, Questback Customer Touchpoint provides enterprises with a comprehensive view by automatically collecting process-driven customer feedback at key customer interaction points across multiple channels. Customers appreciate: The feeling that their feedback is important and acted upon.
TechSee
NOVEMBER 13, 2017
As a result, our increasingly sophisticated smart home networks are creating billions of new requests for technical support. Since 2015, deep-learning-based object recognition has achieved amazing results, with the error rate dropping below 5% (the human level).
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Kayako
OCTOBER 29, 2015
Customer interactions were at the top of this list, and many entrepreneurs and small companies were considering why they should hire a support rep in house when they could outsource one for $4 or less an hour? Slowly coming back home: 2010 – 2015. 2015 – onwards. Then the boom of US-based virtual assistants happened.
OctopusTech
JULY 18, 2018
Technical Support. Call centers also offer technical support which enables the internet service providers to differentiate itself from their competitors with a high level of service quality, problem resolution and quicker responses to help bring a big smile on the customers’ faces which ultimately leads to healthier bottom lines.
Comm100
JUNE 15, 2022
Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. Introducing live chat allowed CBS to reach new donors and saw excellent feedback from customers. Tangerine Telecom.
Kayako
JANUARY 7, 2016
We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Sukhpreet Anand , Technical Support Consultant.
Netomi
JANUARY 5, 2022
After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards.
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