2015 Customer Service Feedback Multichannel 
Eptica
OCTOBER 9, 2015
Date: Friday, October 9, 2015 Don’t neglect the positive side of customer service. Published on: October 09, 2015. On that note, let us focus on the positive side of customer service. This can be through review sites, Facebook, Twitter or even just word of mouth. This can be positive or negative.
Eptica
SEPTEMBER 3, 2015
Date: Thursday, September 3, 2015 Meeting the customer service needs of APAC millennials. Published on: September 03, 2015. Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eptica
SEPTEMBER 30, 2015
Date: Wednesday, September 30, 2015 The widening UK customer experience gap. Published on: September 30, 2015. The rise of social media and increasingly demanding customers has changed all of this. It shows there has been scant change to customer service levels, with no overall improvement since 2013.
SharpenCX
JANUARY 15, 2020
What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. But what about all those companies that are crushing it?
Vonage
FEBRUARY 23, 2017
Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.
Eptica
OCTOBER 21, 2015
Date: Wednesday, October 21, 2015 3 ways of reducing customer query volumes. Published on: October 21, 2015. This rising volume of customer interactions, covering everything from questions about products and post-sales queries, to complaints and positive feedback , threatens to overwhelm many organizations.
Eptica
FEBRUARY 5, 2016
Date: Friday, February 5, 2016 Meeting Millennial Customer Expectations. Author: Neil Cox In 2015 the US Census Bureau reported that Millennials outnumbered Baby Boomers for the first time , meaning they now make up a quarter of the population. Published on: February 05, 2016. They want their views to be acted on (fast!),
Expert insights. Personalized for you.
71 
Let's personalize your content