Netomi

SEPTEMBER 10, 2022

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

SharpenCX

JANUARY 15, 2020

What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. In fact, they have an open CSAT survey on their website.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Fonolo

AUGUST 28, 2018

Our favorite chart: 2018 Front Office BPO Omnibus Survey. We wrote about it here: Survey Shows Growing Popularity of Call-Backs Among BPOs. About: This report is the result of surveying 500 employees involved in contact center solutions at companies with a formal contact center or with plans to introduce one.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

Kayako

OCTOBER 29, 2015

In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house. Here’s why.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Improve customer service and loyalty. Discover customer pain points. Customer convenience. Improved Customer Service and Loyalty.

Best practices 111

Best practices Analytics Sales Benchmark 111

LiveChat

FEBRUARY 22, 2016

Did you need assistance or any kind of customer service the last time you were there? Customer service staff. Personal customer service in the online world. Do we, as customers, have any impact on the business strategies? How do you get around to utilizing these good customer service practices?

Marketing 44

Marketing Real estate CRM Personalization 44

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience?

Self service 54

Self service Chatbots Advertising Sales 54