2015 Customer effort Customer Experience Surveys 
Lumoa
NOVEMBER 29, 2021
Is it possible to determine the ROI of customer experience, if so, how do you do that? In this article, we explain the relationship between revenue growth and customer experience. In addition, we share tools that will help you calculate the ROI of your own customer experience projects. Not always, but often.
Tethr
JANUARY 29, 2019
Several years ago, back when I was running the Customer Experience Practice at CEB (now Gartner), we set up a fascinating research partnership with a little-known AI venture out of Austin called Tethr. In 2015, I was introduced to the founders of Tethr, an AI-based conversation intelligence platform.
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Talkdesk
FEBRUARY 22, 2018
One of the big conclusions from Deloitte’s 2017 global contact center survey was that contact centers would see a shift in their primary function. To quote the survey: “Only three percent of companies responding consider revenue growth to be the primary driver for their contact center. The takeaway is from this report is twofold.
Lumoa
JULY 10, 2018
Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. Not always, but often. Not necessarily.
CCNG
OCTOBER 19, 2022
Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.
DMG Consulting
MARCH 15, 2017
In November and December 2016, DMG conducted a worldwide survey of contact center and enterprise servicing goals for 2017. The results of our annual survey are always interesting, but what makes them useful is that they have proven to be an accurate indicator of company priorities and investments. Reduce customer effort (35.2
ProProfs Blog
FEBRUARY 13, 2020
“What can help me get committed and loyal customers?”. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. What Loyal Consumers Want.
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