aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. You have many more opportunities to show your customers that you value them from the initial sale to after-care support, customer service, and new sales. This percentage compares with only 67% in 2014. Time management skills.

Call Center 126

Call Center Best practices call center software CRM 126

ChurnZero

OCTOBER 30, 2020

Customer Success Compensation Catches Up to Sales. For a long time, Customer Success and Sales have been working together but not in equal footing,” says Mehta. “In In the next three to five years, compensation between Customer Success and Sales will become close to equal.”. So much more happens after that initial sale.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

CustomerSuccessBox

JUNE 8, 2022

Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . And so I think that the sales team should be held accountable when we’re seeing this kind of issue. And absolutely, the customer success team should be held accountable, anybody that’s responsible for post-sales.

Management 52

Management Upselling Accountability Metrics 52

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

Comm100

NOVEMBER 23, 2020

With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub. I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52