Customer Guru

APRIL 5, 2018

David has been working with and training Indian, African and multinational businesses in their mission to become customer-centric organizations since 2014. With the help of various design thinking tools, such as customer journey mapping, he has designed behavioural nudges in organizations to help customers save money.

Customer Experience 92

Customer Experience Customer centricity Journey mapping Banking 92

ChurnZero

MARCH 6, 2020

In CMSWire’s article on building a people-centric culture, CX Journey Inc. Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. The good news is that…. Good for the employee is good for business.

Journey mapping 69

Journey mapping Benchmark Coaching Sales 69

Branch Mesenger

SEPTEMBER 4, 2018

Dollar General Sales Surge. ?? In 2014, some of those workers unionized and began pressuring Microsoft to make their employer provide paid leave and other benefits. ?? Dollar General Sales Surge. Dollar General on Thursday said second quarter net sales rose 10.6% Amazon = $1,000,000,000,000. ?? New Life For Retail. ????

Journey mapping 48

Journey mapping Sales Employee engagement Education 48

Horizon CX

DECEMBER 31, 2018

For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Customer Journey Mapping is another case in point. We just need to become more reasonable. What’s fundamentally changed there?

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.

SaaS 11

SaaS Finance CRM Analytics 11

CustomerSuccessBox

JUNE 8, 2022

We’re seeing issues with, you know, companies not that our product lead and not having the product team own the churn rate, we’re seeing sales teams, bringing in customers that are completely not aligned with the main business use case that are not a good fit for the company and they churn. Absolutely.

Management 52

Management Upselling Accountability Metrics 52