GetFeedback

FEBRUARY 6, 2019

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. An example of an effective post-event survey. 10 tips on gathering post-event attendee feedback.

Feedback 110

Feedback Surveys Benchmark Best practices 110

GetFeedback

JUNE 12, 2019

For example, organizations focus on improving one service interaction, or one check-out experience. Leverage customer feedback. Customer feedback is the easiest way to find out what they like, what they want, and at which touchpoints they make critical buying decisions. Ensure that you’re collecting customer data effectively.

Surveys 79

Surveys Feedback Benchmark Education 79

delighted

OCTOBER 22, 2019

While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business. In this blog, we’ll examine 4 real-world examples of companies using NPS to gain insight into their businesses.

Benchmark 41

Benchmark Feedback Surveys Customer retention 41

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units.

Healthcare 87

Healthcare Government Engineering APIs 87

CSM Magazine

MARCH 31, 2020

For example, there’s a member on our Customer Success Team who reached out to us looking for a job months before she was hired. This unfiltered conversation provides honest feedback into what is working, what isn’t, and what some of the bigger challenges are for small business entrepreneurs. About the Author.

Benchmark 52

Benchmark Coaching Customer Service Consulting 52

Squelch

JUNE 18, 2019

At this stage, your CSM needs to go beyond analyzing feedback into discovering new business outcomes for your customers. For example, if your solution is sold to the HR team, as a CSM, you should provide ideas that would help optimize their key business processes, such as recruiting, supporting, and retaining great talent.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

delighted

JANUARY 7, 2020

Considering that it costs up to 6 times more to attract a new customer than to retain an existing one, the immediate and long-term ROI of customer experience is encouraging many businesses to incorporate CX metrics and benchmarks into their definitions of brand health and success. Survey your customers for employee feedback.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40