Avaya

OCTOBER 25, 2017

Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!

Banking 58

Banking Telecommunications Big data Self service 58

Customer Interactions

JANUARY 30, 2014

Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations.

Big data 33

Big data Education Analytics Government 33

CSM Magazine

JULY 16, 2020

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Also remember that AI tools thrive on good data so build a bank of reliable data that is up-to-date and above all, relevant.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

OCTOBER 6, 2020

Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Established in 2014, EBI.AI For more ideas and to learn from real-life success stories, visit www.ebi.ai. About the Author.

Automotive 52

Automotive Transportation Healthcare Big data 52

CSM Magazine

FEBRUARY 27, 2020

Royal Bank of Scotland manages 17 million customers but managed to raise its Net Promotor Score by 18 points unanimously after deploying AI while US telecommunications giant Sprint achieved a 14% increase in customer retention in just six months, simultaneously overcoming an industry-high in turnover rates. About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59

Taylor Reach Group

MARCH 26, 2018

CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ProProfs Blog

JANUARY 30, 2020

Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. According to this customer engagement statistic, correct engagement strategies in the retail banking sector can also result in an increase in annual revenue. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204