2013 Customer Support Sales Scripts 
ShepHyken
JUNE 28, 2019
In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. The superagent of the future contact center will be a strong listener with the ability to understand the psychology of good customer experience. Fewer phone calls, but more complex conversations.
Customer Guru
MAY 30, 2018
Employees need to look up from their scripts, computer screens, or mobile phones and listen attentively. Do not jump to conclusions or be too eager to offer a known solution without hearing out the customer. More wrong is done by offering a solution that the customer doesn’t need. Virgin Media (@virginmedia) 5 June 2013.
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Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. When the customer requires a more in-depth, more technical experience, video chat is a quick and affordable way for agents to assist them. 5) Social Media is Synonymous With Customer Support. So what does this mean for customer support?
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. It ties up lines and makes the whole center fall behind. Alex Tebbs. Rachel Ivers.
ProProfs Blog
JUNE 21, 2019
.” It’s as simple as not allowing your customers to leave and switch to the other brand. According to Oracle’s 2013 Commerce Trends survey, 42% of respondents say customer retention is a top metric by which they measure success. Your customer retention strategy depends on the lifecycle of your business.
Comm100
AUGUST 24, 2016
It’s important that customer service representatives understand the full sales life cycle and how clients interact with it. Educate your service team on the original sales experience so that they’re better equipped to handle a wide variety of situations. You have an aggressively sales-obsessed customer care strategy.
Nicereply
APRIL 3, 2023
Consider the story of the Target data breach in 2013. Target’s point-of-sale system had a vulnerability that allowed hackers to access customers’ credit card information, resulting in the theft of over 40 million credit card numbers and the identities of 70 million customers.
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