Jon Arnold

MAY 30, 2017

This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. I was also overseeing the Consultant Program. In ’93, Bob Talty and I created the Advantage Invitational Executive Conference and NEC’s Consultant Symposium.

Consulting 45

Consulting Consulting Engineering Sales 45

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

AUGUST 25, 2020

Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Todd Olson, Pendo.io

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. In addition to their past performance, inquire about the vendor’s ongoing support services. Since then, the CDP market has grown rapidly. According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4

call center software 98

call center software Call Center APIs Contact Center 98

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Blair Pleasant , analyst and consultant about Unified Communications. The contact centre will support this by providing hints, tips, education and technical support. Colin Taylor. Take Siri or Amazon Alexa for example.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64