Creative Virtual

FEBRUARY 7, 2023

I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. For nearly a decade now, we’ve talked about our virtual agents and chatbots delivering a personalized self-service experience – with no marketing spin required! Absolutely! Maybe not so much.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

NICE inContact

JANUARY 24, 2018

IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Inbenta – Hybrid chat and chatbots with NLP-powered search. AnswerDash – AI-powered self-service support for web, mobile and chatbots. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

LiveChat

JANUARY 20, 2017

Here are quite basic ways you can help your customers to save them some time: Make user-friendly websites , Build a knowledge base and FAQ section, Record video tutorials, Host webinars, Create blogs and publish podcasts, Give your customers access to their data. In 2013, American Express Service conducted a survey with 1620 consumers.

Customer Service 62

Customer Service Customer Experience Chatbots Self service 62

Jon Arnold

OCTOBER 3, 2017

There’s more disruption coming, and I’ll speak to that in due course, either here on my blog, or via one of the media channels I partner with. Secondly, within the digital realm, mobile devices caught up to the PC in 2013, and while PC usage has stagnated, mobility usage has grown 35% since then.

Marketing 40

Marketing Contact Center APIs Enterprise 40

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. Lutz Remmers. Irwin lazar.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

GetFeedback

APRIL 25, 2019

Some time ago, before Google’s 2013 Hummingbird update, keywords were the absolute pinnacle of SEO and marketing as a whole. Every piece of content you publish will seem more intricate and specific, especially if you’re writing a blog in your respected niche. An important component of every automation plan should be a chatbot.

Marketing 68

Marketing outsourcing Entertainment Construction 68