NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

LiveChat

JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. Trend #1: Cross-channel CRM integrations. That’s about 10 years.

Customer Service 62

Customer Service Customer Experience Chatbots Self service 62

Jon Arnold

OCTOBER 3, 2017

There’s more disruption coming, and I’ll speak to that in due course, either here on my blog, or via one of the media channels I partner with. Secondly, within the digital realm, mobile devices caught up to the PC in 2013, and while PC usage has stagnated, mobility usage has grown 35% since then.

Marketing 40

Marketing Contact Center APIs Enterprise 40

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Of course, it took about 20 years for CRM to become an overnight success. Teresa Cottam , Chief Strategist, MVNOpro. @Al Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64