Satrix Solutions
APRIL 2, 2018
Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn. Customer data silos. Inconsistent customer data.
SmartKarrot
MAY 13, 2020
With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. The need for measuring engagement is not new.
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SmartKarrot
SEPTEMBER 11, 2020
SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. Through this graph, we can see the impressive growth rate of SaaS industry. Bizzabo conducted a survey of nearly 400 event and marketing professionals to understand the current global situation.
SmartKarrot
JUNE 12, 2020
If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. This ups the game – the next generation of SaaS companies will have to follow a different growth playbook to stand out and out-do competition. Why do SaaS ventures need Product Led Growth? .
LiveChat
NOVEMBER 23, 2018
Working in any eCommerce, sales or SaaS organization, this is the only word that gets thrown around the company like a stuck record. I tend to do a lot of surveys with our customers. I slip a sneaky survey in, which only contains one question with multiple choice answers.
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). According to Gallop, 69% of employees would work harder if they were better recognized.
SmartKarrot
FEBRUARY 16, 2022
38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 67% of respondents of a recent survey stated that customers with a positive customer experience are more likely to stay longer and spend more money. How are B2B companies driving customer experience?
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