AWS Machine Learning
DECEMBER 22, 2022
You don’t even need deep ML expertise or knowledge of workflow design and quality management to use Ground Truth Plus. From there, an expert workforce that is trained on a variety of machine learning (ML) tasks labels your data. Today, we are excited to announce the launch of new built-in interfaces on Ground Truth Plus. Choose Next.
NICE inContact
JULY 25, 2019
Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. and quality management products.
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ShepHyken
NOVEMBER 28, 2022
He has been recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, CCaaS (Contact Center as a Service), product marketing, social media, and more. My Comment: Of course, you listen to your customers!
Playvox
JANUARY 13, 2022
Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules.
Voxjar
JUNE 8, 2021
Founded in 2012. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Orecx is our go to recommendation for anyone looking to upgrade their call recordings to the highest quality, usually to generate the most accurate transcripts for speech analytics.
Serenova
JUNE 20, 2019
We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. And savvy contact center leaders are paying attention. Challenge: FOMO.
Customer Guru
MARCH 7, 2018
I am also privileged to be associating with the Dubai Quality Awards, an initiative of the Dubai Department of Economic Development, as an assessor from 2012. In your diverse career, you would have led multiple initiatives to impact customer experience.
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