AWS Machine Learning

DECEMBER 22, 2022

You don’t even need deep ML expertise or knowledge of workflow design and quality management to use Ground Truth Plus. A project team provides access to the members from your organization or team to track projects, view metrics, and review labels. Select Custom trust policy. Choose Next. Choose Create policy.

Engineering 72

Engineering Accountability Consulting Consulting 72

Playvox

JANUARY 13, 2022

Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Cloud-based solutions make it easier for supervisors to manage a dispersed agent team. Related Article: Ensuring Your Agents Are Fully Operational Working from Home.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Voxjar

JUNE 8, 2021

Founded in 2012. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories. Scorebuddy pricing. playvox.com.

Call Center 51

Call Center Analytics Enterprise Sales 51

Serenova

JUNE 20, 2019

We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. And savvy contact center leaders are paying attention. Challenge: FOMO.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40