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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Technology always needs focus. Gen Z Has Arrived.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Art has been developing and marketing tools that blend human intelligence and automation to improve call center phone interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. Art Coombs.

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How TravelWifi Went Global

IdeasUnlimited

TravelWifi entered a market hungry for the sort of device that reliably gave you fast access to the internet on multiple devices, no matter where you went. A new startup, like TravelWifi in 2011, requires a partner that goes beyond the brief while it quickly adapts services and processes to market feedback.

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How TravelWifi Went Global

IdeasUnlimited

TravelWifi entered a market hungry for the sort of device that reliably gave you fast access to the internet on multiple devices, no matter where you went. A new startup, like TravelWifi in 2011, requires a partner that goes beyond the brief while it quickly adapts services and processes to market feedback.

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Credit, Debit, or Tap-to-Pay: The Digitalization of Currency and the Effect on CX

Stratifyd

The moral of the story is: We've stumbled onto a new era of peer-to-peer payments, virtual credit cards, and branchless banks , with no signs of turning back. Financial services (FinServ) companies across the board must be able to adapt in a constantly evolving market. I pay my bills through Venmo.

Banking 40
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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.