2012 Contact Center Customer Service Interactive Voice Response 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
SmartAction
NOVEMBER 1, 2023
When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Voice starts with the customer reaching your contact center platform.
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Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Balto
AUGUST 3, 2022
As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?
SharpenCX
JULY 7, 2020
Take a look at our 101 questions to ask when evaluating your new contact center platform. I’ve wasted my entire lunch break trying to get help from customer service departments without resolution. It’s hard to make purchases or use services from brands that don’t value customer experience. Accenture ).
CSM Magazine
DECEMBER 12, 2019
In today’s increasingly cashless society, customers rely more and more on using credit and debit cards for payments. in 2012 to a high of 55.4% Many contact centers do not require a full audit with a QSA and self-assessment questionnaires are becoming far more popular. The view from the contact center.
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