CX Global Media
JULY 10, 2019
Jim has 30+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; His expertise includes operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence. Please Share.
IdeasUnlimited
JANUARY 6, 2021
Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. TravelWifi; Global Pocket WiFi.
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IdeasUnlimited
JANUARY 6, 2021
Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. TravelWifi; Global Pocket WiFi.
CSM Magazine
JULY 2, 2020
With this framework, businesses now have a proven approach to move beyond the customer support status quo and achieve better customer satisfaction and improved team efficiency and morale—all leading to stronger ROI. No more cobbling together multiple tools to achieve what Intercom offers in a singular platform.
Customer Guru
MAY 22, 2018
Indeed, there are a few studies that highlight the impact of employee engagement on factors such as service and sales. Source: Aon Hewitt European Manager Survey 2011. Sales: Fabick CAT showed an improvement of 300% net industry sales due to enhanced employee engagement. Aon Hewitt. Be generous with praise.
CSM Magazine
AUGUST 12, 2020
Intercom’s Conversational Support Funne l , the first holistic framework for scaling and delivering conversational support, was launched in June to serve as a blueprint for how to increase efficiency, improve the customer experience and improve the morale of their customer support teams.
CX Global Media
JULY 12, 2019
Shawna Fuller Director of Customer Service/Corporate Sales, GiftTree. About Shawna Fuller : I have been with GiftTree for 15 years as Director of Customer Service and B2B Sales. For many, managing morale and employee engagement in a contact center is a complete mystery. EXPERT SESSION – Unleashing Agent Retention.
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