2011 Best practices Coaching Technology 
Quality Contact Solutions
MARCH 8, 2021
With more employees working remotely, we spruced up and added a few more helpful nuggets to this post to share with our readers. Since 2011 Q uality C ontact S olutions has delivered training in a virtual environment. The factor to consider in virtual training is knowing your technology as well.
Noble Systems
MAY 11, 2021
Speech Technologies encompass a broad scope of tools. In fact, its growing use by consumers has nudged businesses into utilizing the technology. In fact, its growing use by consumers has nudged businesses into utilizing the technology. Many think that speech recognition began with the advent of Siri from Apple in 2011.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Balto
FEBRUARY 6, 2023
See if you can switch up their workflows with additional, more solitary activities, like piloting new technology, walking the floor, QAing calls, or helping to develop and refine new processes (giving agents additional responsibilities led to a 12% increase in job satisfaction among respondents). 5 job satisfaction rating on average).
Altivon
OCTOBER 11, 2017
The Auto Club Group merged in 2011, doubling its membership to over 9 million. Older contact centers in general are seeing End of life and siloed technologies as strong change drivers. They also use speech analytics in real time to quickly identify calls that require interdiction and those that should be used as best practice.
Balto
OCTOBER 31, 2022
“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Do you need to introduce more 1-on-1 coaching? Technology. Home Improvement. Manufacturing. Real Estate.
Customer Interactions
AUGUST 7, 2014
Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California. Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. Barry Dalton.
Expert insights. Personalized for you.
95 
Let's personalize your content