BlueOcean

MAY 18, 2022

Amy joined the Blue Ocean team as Communications Manager in 2010, bringing with her a wealth of experience in marketing, advertising, communication, and public relations.

Sales 62

Sales Marketing Multichannel Advertising 62

SharpenCX

JUNE 30, 2021

According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Read Next] What to do when your multichannel experience comes at the expense of agents. Multichannel isn’t omnichannel. That’s a lot of pressure.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76

Eptica

NOVEMBER 16, 2016

In 2016 this initial study was expanded , examining company CX and sales performance for companies in the same five sectors between 2010 and 2015. And this time the positive impact of CX on sales was clearly seen in every one of them. Share this page on: Tweet.

Sales 54

Sales Customer Experience Multichannel Airlines 54

Eptica

JUNE 24, 2016

The figures have now been updated and released for 2016 , analyzing data that goes back to 2010. For the fifth sector (health insurance), Manning concluded that as it was purchased by employers, rather than employees, they had little say in switching so CX had a lesser impact. more than others, and video subscribers by 13.9%

Customer Experience 50

Customer Experience Multichannel Airlines Self service 50

CSM Magazine

AUGUST 19, 2019

Choose a great multichannel solution that connects to your EPOS solution. Tejas Dave, Founder and CEO of eBusiness Guru and Avasam , has been helping eCommerce businesses worldwide since 2010. About the Author. Avasam is a platform that allows wholesalers and sellers to collaborate.

Multichannel 40

Multichannel Technology Sales Service level 40

VocalCom

MAY 27, 2019

According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors.

Contact center software 54

Contact center software CRM Chatbots Contact Center 54

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year.

Big data 61

Big data Banking Contact Center Call Center 61