How an Omnichannel Customer Experience Benefits Customers and Business
SharpenCX
JUNE 30, 2021
According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Instead of forcing agents to dig through a system for chat, another for email and still another for call history, they have the details they need right in their contact center platform.
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