CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
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CX Global Media
JUNE 6, 2017
The company serves hospitality, legal, government, healthcare, life sciences, marketing communications, social media, mobile, insurance, financial services, and technical industries, as well as contact centers and utilities. GLOBO Language Solutions, LLC was incorporated in 2010 and is based in Fort Washington, Pennsylvania.
Nicereply
MARCH 14, 2023
Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment By Brad Cleveland Published: 1997 Length: 440 Packed with data, Call Center Management on Fast Forward is geared towards workforce managers. This means you must have the stomach to do some things badly.”
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Making your contact center omnichannel ready.
Taylor Reach Group
MARCH 20, 2018
Many of today’s efficiency measurements go back to the early days of Call Centers when the role of the Center was simply to answer telephone calls. That said, like every other process in the Contact Center environment, contact handling is performed by the agents. When Better AHT is Worse.
Callminer
MARCH 7, 2017
The 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act introduced in response to the 2008 financial crisis authorized the creation of the NFPB which came into operation the following year. Forensically discover potentially problematic calls and research events. Identify and track consumer complaints.
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